Need help?

Credit cards
We accept Visa, Mastercard, Discover and American Express cards, in most cases both credit and debit cards. When you receive your monthly statement, the charges from your purchase will be identified as from RVbookstore.com.

If I give you my credit card information is it safe?
Yes, absolutely. Our site is secure. Your credit card information is processed by a computer and then disappears from our records. No one in our office ever sees credit card numbers of orders that are placed online. And those placed by phone, mail or faxes never leave our office and are regularly shredded when we are done with them. We are members of the Better Business Bureau.

Gift orders
If you choose the "Gift" option when placing your order, the recipient's packing slip will only include a list of the package's contents, but not the prices.

Orders paid by credit card
will be shipped the same day or the next business day. We do not ship on Sunday. Orders received after noon Saturday may not ship until Monday.

Orders paid by check or money order will be shipped when we receive payment. This includes eBooks.

We retain check or cash orders for 30 days from when they were placed. If payment is not received at the end of the 30 days, we cannot guarantee that the product(s) ordered will still be available.

Magazine subscriptions
Subscriptions to magazines placed through RV Bookstore generally begin one to three months after we receive the payment for your order. Monthly magazines generally start the fastest. Quarterlies may not start for a few months. We only accept subscriptions to addresses with U.S. Zip Codes.

International orders
Our RV Bookstore shopping cart will automatically calculate the postage to virtually any country in the world.

We'll do our best to get back to you promptly. However, if we receive your request on a weekend, holiday or late afternoon of our business day we may not be able to respond to you until the next business day.

You may also telephone our offices Monday thru Friday, 9am-3pm Pacific Time at 425-744-0415. Please have your order number ready when you call to help us serve you faster.

Order not received?
If you are concerned that your order is taking too long to be delivered, please feel free to email or call us (email is best). If you still have it, please provide us with the USPS tracking number from the confirmation email you received when you placed your order online. Using this, we will be able to determine when your order was shipped and/or whether it has been delivered to your local post office.

If you chose to have your order shipped by Media Mail (a special, low rate for books, videos and DVDs) it may take as long as two to three weeks for your order to arrive. Some books do not qualify for Media Mail, but can be shipped as low-cost Bound Printed Matter, which arrives in about the same time as Media Mail. Generally, orders to the West coast arrive faster, those to the East coast a bit longer (we ship from Seattle). Most Media Mail and Bound Printed Matter orders, however, will arrive within 5-14 days. Orders shipped by First Class Mail and Priority Mail will usually arrive in 2-5 days, and perhaps a bit longer during the holiday season.

Our shipping goal, which we achieve more than 95% of all Monday through Saturday orders, is to ship the order within 4-24 hours of when a customer places it. Orders received Monday through Friday by 3 p.m. almost always ship same day.

Returns
If you are not satisfied with your product or it is damaged, please return it for a refund or replacement (less shipping and handling fees) within 30 days of delivery to RV Bookstore, 170 West Dayton St., Suite 103, Edmonds, WA 98020. If you receive a defective product, please call us immediately and we will rush out a replacement (along with our apologies!)